Thank you for choosing our plywood products. To ensure your satisfaction with our products and provide the best customer service, we have established the following return and exchange policy. Please read this policy carefully before purchasing and using our products.

I. Return and Exchange Principles

  1. All return and exchange requests must be made within 7 days of the product’s arrival.
  2. The products being returned or exchanged must be in their original, undamaged packaging and must not have been used or damaged.
  3. Customers must provide proof of purchase (such as an invoice or order number).
  4. For returns and exchanges due to product quality issues, we will cover the shipping costs.
  5. For returns and exchanges not related to quality issues (such as a change of mind or ordering errors by the customer), the customer will be responsible for the shipping costs.

II. Return and Exchange Process

  1. Customers must contact our customer service department immediately after discovering a product issue and provide the necessary purchase documentation.
  2. Our customer service department will verify the information provided by the customer and provide specific return and exchange instructions.
  3. Customers must follow the instructions to return the product to the designated address.
  4. We will inspect the returned product upon receipt and notify the customer of the processing results within 3 working days after the inspection.
  5. For eligible return and exchange requests, we will process the refund or replacement as soon as possible.

III. Handling of Quality Issues

  1. For product quality issues reported within 7 days of receipt, we will provide a free return or exchange service.
  2. Customers must report the quality issue immediately upon discovery and provide corresponding photographic or video evidence.
  3. We will arrange for a quality inspection by our technical staff as soon as we receive the customer’s feedback.
  4. For products confirmed to have quality issues, we will provide a refund, replacement, or repair service according to the customer’s choice.

IV. Other Important Notes

  1. Minor scratches or damages during transportation are not considered quality issues and will not be eligible for return or exchange.
  2. Customers should inspect the product quantity and quality immediately upon receipt; any issues should be reported to us immediately for timely handling.
  3. The company reserves the right to the final interpretation of this policy.

We are committed to providing high-quality products and customer service. If you have any questions or need assistance, please do not hesitate to contact our customer service team.

Contact Information:
Telephone: +86 18112034137
Email: sale@dsplywood.com
whatsapp: +86 18112034137